Shipping policy

To ensure a smooth delivery process, customers must be available to receive their order at the agreed delivery time.

• If no one answers the door or the order cannot be delivered because access is not provided, refunds will not be issued.
• If the customer has paid for delivery, we can arrange one replacement order to be sent out. Any additional redelivery requests may be subject to a new delivery charge.
• It is the customer’s responsibility to ensure they are available and that the delivery address and contact details provided are correct.

By placing an order, you agree to this Delivery & Refund Policy.